Discovery & Pre-Discovery
Aligned with the GDS Service Standard & Technology Code of Practice100 Discoveries and counting…
Our Discovery service helps organisations understand user-needs, test risky assumptions, and develop value propositions in a pragmatic and impartial way. We’ve experience of supporting over 100 discoveries across 14+ Government departments. Our team is made up of former Lead GDS Service Standard assessors, as well as former Heads of Product, Heads of BA, and Heads of UCD. We specialise in the tricky up-front stuff, from opportunity pipeline to pre-discovery (we prefer to call it ‘Exploration’) and Discovery.
Investment led approach
Not project initiation by another name, we treat them like investments
Aiming teams
Aims teams and the organisation around a clear goal for Discovery
Pragmatism & experience
Pragmatic and impartial, led by experience, seeking out real-world constraints
Evidence led
Evidence led approach to identify user-needs and pain points
Tests riskiest assumptions first
Our Exploration prioritises testing the riskiest assumptions first
User centricity is at our core
User centred by default, with a keen eye on business needs
Policy intent
Understand underlying policy intent with indicative high-level cost benefit analysis
User journeys & more
Develop processes, user journey maps & service blueprints when helpful
Accessibility + Migration
Recognises accessibility and assisted digital needs. Flags security, data, and migration considerations
