Skip to content

Process Improvement

The foundation before you implement new tech: AI, RPA, ERP or HCM systems

Human centred process improvement

We’re process optimisation specialists. Good process improvement untangles bottlenecks, streamlines workflows, and boosts efficiency. This-is-what-we-do. We’ve got a proven track record: transforming operations across Central Government, Local Authorities, and Higher Education. Our team brings deep process improvement with Lean Agile expertise and a relentless focus on bottom-line results.

Benefits of our Service

Measurable results: quantify impact with before-and-after metrics, and evidence led savings
Boosted morale: Smoother processes reduce frustration and releases higher value work
Improved regulatory compliance: Design processes with risk and compliance in-mind
Risk mitigation: proactively identify process failure points, preventing costly errors
Improved productivity: more done with less; drives innovation and growth
Accelerated Time-to-Market: Launch products/services faster with optimised processes
Change champions: We foster a human centred and outcome focus
Incremental Improvement: Don’t wait for years for one “big-bang” roll-out
Data-informed decision making: Process derived data yields valuable operational insights
Got a Question?

Answers to some common questions we get asked…

Either get in touch via the site, or feel free to reach out to Jamie Toyne, our Founder, or Matt Cameron, Principal Consultant over LinkedIn.

Head over to our Frameworks area in the first instance, here you can find all of the Crown Commercial Service (CCS) frameworks we’re on, as well as numerous others.

Check out our Frameworks area, here you can find all of the procurement frameworks we’re currently on. Alternatively get in touch if you want to chat through or discuss other options.

We use a powerful Cloud based process modelling application that is centred around a central workspace that allows for easier collaboration. It’s not an individual flat file, it intelligently links processes with roles & responsibilities, and volumetric to provide strategic insights.

It uses an efficient, engaging and accessible notation framework called ‘Universal Process Notation’, rather than the overly complex BPMN 2.0.

Yes, definitely. Our Process Improvement Service is offered to all sectors. Including Higher Education, Financial Services, Local Authorities, Insurance, Retail/eCommerce, and everything else in-between.

All of them! SFIA Levels 3 to 7, Associate through to Head of and Director of.

Case Studies (coming soon)
Experts, built on experience

Between us, we’ve improved processes

in over 30 different organisations